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PROVIDERS

As a Provider, you have access to world-class online telemental health training and consultation so you can offer the best service to patients or clients in rural and underserved areas in Virginia, with a focus on those from the Appalachian Region. You’ll have everything you need to provide telebehavioral health services through the multi-purpose HIPAA-secure software platform we have designed. We will assist you every step of the way on this new venture of providing the highest standard of healthcare.

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ADAPTIVE ROLES

We set up roles, features, and workflows that are customized for your company. Here are the examples of the different adaptive roles which we can set up for you. Contact us and we will be happy to provide answers that meet your specific needs.

The provider is the role that typically provides services to the client. Clinical staff such as the provider and supervisor have access to clinical records while non-clinical users cannot access the section where clinical notes are accessed.

The admin/scheduler role is like the front desk person at a clinic. The Admin may see all the providers and clients connected to a shared Supervisor. This role is able to schedule for all associated providers and can facilitate client on-boarding. This role does not have access to clinical records.

The Supervisor role can view the activities and client files of each provider under them. In addition, the Supervisor may create forms, consents, and clinical note templates that are used by their entire group. They also have the ability to invite Care Coordinators, facilitate the assignment of referrals and send and receive EHR (CCDA-HL7) clinical documents with other healthcare providers.

The Biller role is used for tracking client billing, sending invoices and collecting funds. The Biller is permitted to view the schedules and forms of providers connected to this user directly by the System Admin.

A role for Enterprise systems is a view-only Supervisor and mirrors the access of a selected Supervisor.

A Referral Coordinator (RC) is invited by a Supervisor and is typically a referral source like a physician’s office or school. Once invited, the RC can fill in Supervisor-created referral forms, upload documents and send messages securely through the system.

Note: Roles are turned on/off and configured to meet your unique business needs

PLATFORM FEATURES

One of the many unique qualities about the Adaptive Telehealth platform is the ability to customize the software to fit your workflows, acquire the labels and terms used by your company and create reportable data fields that are unique to your requirements. We have more than 70 available functions to choose from to match your preferences. Our team will be with you from concept to implementation to ensure a smooth and successful launch. Here are just some of the key features that can match your anticipated workflow:

Custom Registration

Create several customized registration processes i.e. demographic data and customized field
Data is reportable and automatically links to the client’s chart
Workflows are automated and alerts will be generated

Video

On-demand or scheduled
HD quality, 256 bit encrypted video, with a prominent “start” buttons for end users
Consistent, works on very low bandwidth and is mobile enabled
Can accommodate groups of 30+ and includes chat windows, screen share, whiteboard and screen annotation

Document Sharing

Secured
Upload documents that can be shared or stored securely on the system
Documents viewable only by those with whom the document is shared

Messaging

Send secure messages to any connected user (or a group) without PHI leaving the secure servers
Set automated SMS-text message alerts as appointment reminders, bill reminders or notification
Opt-in/out options for all users

Scheduling

Providers, Supervisors, Schedulers and System Administrators can set their own office hours and block hours for administrative work or time off
Set custom automated break times and choose whether or not the client and other providers can see your calendar
Clients can schedule their own appointment 24/7
Color coded to indicate if a meeting was set by the client or provider, in-person or via video
Set automated appointment cancellation messages

Consent Form

Every provider user is required by law to have a “Consent Form” which is also called an “Informed Consent” by therapy providers. This tells the client/patient what the rules are in a medical relationship. Sometimes a provider, supervisor or company may have several consent forms that are required, ATH permits up to 5. Once consent forms are signed by the client, they are viewable by both the client and staff users that are permitted to view this client’s non-clinical information. Each of the 5 consents will be a separate link and the fluid signature will be displayed on each consent form separately. Some US states require that a provider have both written and verbal informed consent. In the client’s chart, the provider may check a box on the consent form line that documents the client’s verbal consent in addition to the automated written client consent.

There are more features available to choose from depending on your needs. You may browse the rest of the available features here.

ASK OUR EXPERTS

If you still have more questions, let a team of experts guide you. CONTACT US NOW!

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